Customers message at night, on weekends and in the middle of a busy day. If nobody replies quickly, many of them move on to the next business. An AI chatbot answers straight away and passes the serious customers to you. Here is what it can do for a business in Pakistan.
What a business chatbot does
- Answers common questions about your products, prices, timings and delivery, trained on your own information.
- Speaks your customers' language: English, Urdu and Roman Urdu ("price kya hai?").
- Captures leads: name, phone number and what they need, sent to your WhatsApp or email.
- Works on your website and on WhatsApp, so customers can use the channel they already prefer.
- Handles repetitive office tasks such as sorting enquiries or preparing documents.
Who benefits most
Shops and distributors with many repeat questions, clinics and institutes taking enquiries, and service companies that lose leads when nobody replies quickly.
What a chatbot should not do
A good chatbot knows its limits. For pricing exceptions, complaints or large orders it should hand over to a real person on your team. It should also tell customers clearly when they are talking to a bot.
How to get started
- List the 10 questions your customers ask most often.
- Decide where the chatbot should live: your website, WhatsApp, or both.
- Decide where new leads should go, for example your WhatsApp number or email.
- Test it with real questions before it goes live, then improve it every month.
See a live example
Our free Skills2Jobs AI career advisor shows how a chatbot can guide visitors. Read about our AI chatbot service, or ask for a chatbot quote.